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Shipping Information

DUE TO THE COVID 19 AND MANY OTHER EVENTS, WE ARE EXPERIENCING A DELAY COMPARED TO NORMAL SHIPPING TIMES. FOR ANY QUESTIONS PLEASE EMAIL OUR SUPPORT TEAM: support@kenjibuddy.com

At KenjiBuddy our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the US by USPS, FedEx or UPS, and International Countries by CJPacket, ePacket or EMS.

LOST/MISSING PACKAGES

KenjiBuddy is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal services process the orders, which takes an additional 2–5 days.
  • Shipping time: This refers to the time it takes for items to be shipped from shipping carriers to the destination.

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

5-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days


Max international delivery time – 45 business days.

*This does NOT include our 1-2 day processing time.

*All shipping times exclude clearance/customs delays

SHIPPING DELAYS

Please note that significant delays are expected by postal services due to COVID-19 disrupting supply chains and high volume of parcels for the Holidays. We cannot guarantee your product(s) will arrive by Christmas or other special events.

TRACKING INFORMATION

You will receive a shipping confirmation email with a tracking number once your order has been shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 7 days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.